Projects

Led the implementation of a company-wide CRM system for 500+ users across multiple departments. The project involved requirements gathering, vendor selection, system configuration, data migration, user training, and change management.

Managed a cross-functional team to digitize legacy systems and processes, resulting in 40% operational efficiency improvement. Implemented new technologies and workflows to streamline operations and enhance customer experience.

Oversaw the development and launch of a customer-facing mobile application with 100,000+ downloads in the first month. Coordinated between design, development, and marketing teams to ensure successful delivery and adoption.

Coordinated the relocation of 200+ employees to a new office location with zero downtime. Managed logistics, IT infrastructure setup, furniture procurement, and employee communication throughout the transition.

Led the upgrade of the company's ERP system to the latest version, ensuring minimal disruption to business operations. Coordinated with IT, finance, and operations teams to implement new features and functionalities.

Managed the planning and execution of a multi-channel marketing campaign that increased customer engagement by 35%. Coordinated with creative, content, and analytics teams to optimize campaign performance.